Hovapay
Get Started

Privacy Policy

Last updated: August 29, 2026. Hovapay respects your privacy and is committed to protecting your personal data.

1 INTRODUCTION

Hovapay is a platform which gives you the easiest and most convenient access to pay for everyday services like phone airtime, data subscription, electricity bills, TV subscriptions, education services, and quality insurance cover through third-party merchants' services.

Hovapay is a service operated and owned by Itrade Connect Limited, with address at 139 Rumuogba Estate, Port Harcourt, Nigeria. This Privacy Policy shall govern the use of this website and our mobile applications.

2 OUR PRIVACY POLICY

Our Privacy Policy describes your privacy rights regarding how and when we collect, use, store, share, and protect your information across our website, payment platforms ("Platforms"), Software Applications ("Apps"), email notifications, and tools regardless of how you use or access them.

3 COLLECTING AND USING YOUR PERSONAL DATA

While using Our Service, we may ask you to provide us with certain Personally Identifiable Information that can be used to track or identify you. The information may include but is not limited to:

  • Email address
  • First name and last name
  • Phone numbers
  • Address
  • Financial Account Information

We automatically store customers' data when you visit our website or mobile application, and register to use any of our services. This is collected electronically with exchanges between your device and our system:

  • Internet Protocol (IP) address
  • Web browser type
  • Operating system version
  • Device identifiers

We may also receive information from third parties such as payment service providers, merchants, advertising service providers, and identity verification services.

4 HOW WE USE YOUR PERSONAL INFORMATION

We collect and maintain your personal information in order to give you the best possible service including but not limited to:

  • Providing Products and Services to you.
  • Maintaining, supporting, evaluating, improving and/or developing our Products and Services.
  • Managing your relationship with us.
  • Providing targeted marketing and advertising.
  • Contacting you at any telephone number by voice call, text (SMS), or email messaging.
  • Enforcing our rights under the Agreement, and as permitted with the Authorized User's consent.

5 MARKETING

HovaPay does not sell, trade, or rent personal data to anyone. Further, your data shall only be used for the purpose for which it was obtained. We will not share or disclose your personal data with a third party without your consent except as necessary to provide the Services or as described in this Privacy Policy.

6 SHARING YOUR PERSONAL INFORMATION

  • Third-party Service Providers: We may share your Personal Data with service providers engaged by us to support our business operations, such as fraud prevention, bill collection, marketing, customer service, notification services, and technology services. In addition, we may transfer your Personal Data out of Nigeria in line with the requirements of the Nigeria Data Protection Regulation (NDPR), 2019.
  • Transactions Involving Third Parties: We may share your Personal Data with third parties directly authorized by you, such as when you authorize a third-party service provider to access your wallet.
  • Legal and Law Enforcement: We may share your Personal Information if we believe it is required to satisfy any applicable law, regulation, or government request (e.g., legal compliance to help comply with anti-money laundering requirements).

7 PRIVACY POLICY OF OTHER WEBSITES

Our privacy policy does not apply to Merchants, Vendors, or other related partners. This website may contain third-party links. Hovapay is not responsible for the privacy practices or contents of these sites. We encourage our users to read the privacy statements of every website they visit.

8 DATA SECURITY

HovaPay recognizes the importance of protecting personal information. To this end, we shall make all reasonable efforts to ensure that adequate safeguards are put in place to prevent unauthorized access and to ensure the confidentiality of your personal information.

9 COOKIES

Cookies are small files sent from websites to users' computers. Cookies allow us to store your information to optimize our site, make visiting the site again easier for you, and help provide you with an enhanced browsing experience. We use cookies to:

  • Maintain and enhance your experience.
  • Authenticate users, prevent fraud, and protect you.
  • Prevent spam, fraud, and abuse.
  • Enhance your experience by providing personalized content and features.

Most browsers allow you to manage how cookies are set. If you choose to delete or reject cookies, this may impact your experience using our website.

10 YOUR LEGAL RIGHTS

Our customers have data protection rights. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your personal data, object to or restrict processing, request transfer to a third party, and unsubscribe from emails.

Where you wish to permanently delete your data, you can choose the option of closing your account.

11 CHANGES TO OUR PRIVACY POLICY

We may change, amend, or review this Privacy Policy from time to time to reflect new services or changes in our Privacy Policy.